Process management is the infrastructure that describes and executes business and operational processes that incorporate all of its components, including, computerization, human resources and service providers, and which enables the management of the enterprise to get a better understanding of the entire process from start to end. The ability to have an overview of the entire process whilst connecting it to the goals of the enterprise, facilitates the improvement of the process and connects between management of the enterprise and the components of the process. Here at Entropy, due to our years of being active in this field, we have gained vast and significant experience in managing and improving processes. In our daily operations, we at Entropy, engage in managing and analyzing processes, whilst emphasizing the need for the processes to support the strategic and business goals of the enterprise. It is our perception that processes should be intertwined with the strategic and business goals of the enterprise, according to the type of enterprise, its complexity, character, size, mix of risk factors and processes, applicable regulatory framework and more. Making the connection between managing processes and the enterprise’s strategies and business goals emphasizes the relation between process optimization and business results. Within this scope, you can find, among others, efficiency processes, documentation of processes, improving operational and enterprise processes, examination of process flow and the sources of information feeding the processes, connecting the world or processes to the worlds of risk management and the events that may impact on the flow of the process and harm the ability of the enterprise to meet its goals.
It should be remembered, that the strategic and business goals of an enterprise are what lead decision making and managing processes and risks. Every attempt to manage a process is aimed at improving the process based on the understanding that this contributes to the enterprise meeting its goals.